How do I create an attractive workplace where good people want to come to work and stay?

Sven Gebhard's successful forward-thinking leadership approach: “Happy Continuum” Meaning, happy employees lead to happy customers. Happy customers lead to a happy/successful company.

Executive Summary from the podcast interview with Sven Gebhard, Owner & CEO of GC-heat:

FROM INTERNATIONAL CORPORATION TO GERMAN MITTELSTAND

• Sven experienced various international corporate cultures.
• He moved from Vodafone's global structure to the German Mittelstand company “GC-heat”.
• Sven first encountered the VIERKLANG Model in 2005 and has been working with it since.

CREATING AN ATTRACTIVE WORKPLACE FOR EVERYONE

• He successfully transformed GC-heat from a company where “I could get none of my friends to work here” to an attractive workplace where “good people want to come to work here and stay”.

IMPACTFUL EMPLOYEE FEEDBACK

• Act on easy changes immediately; culture change took time.
• Objective was to nurture self-reliant employees taking responsibility.

PEOPLE & MINDSET

• People are the key factor in business.
• Use the "Happy Continuum": happy employees lead to happy customers. Happy customers lead to a happy/successful company.

IMPLEMENTATION & WORK CULTURE

• Introduce Lean Management to improve efficiency.
• Emphasize "working smarter, not harder".
• Share weekly inspirational quotes to boost morale.

JC-HEAT'S UNIQUE APPROACH

• Company doesn't sell just products, but peace of mind.
• Ensure products bring reliability and value to clients.

VALUES & LEADERSHIP

• Core values: Partnership, Commitment, and Flexibility.
• Focus on long-term relationships with stakeholders.
• Hiring emphasizes alignment with company values.

FUTURE PERSPECTIVE

• Continuous re-evaluation and adaptability is key.